If you or anyone in your household (even if they are not travelling with you e.g. children, relatives) are showing signs of Coronavirus, you must not travel to stay at Malting Farm. You must remain at home and self-isolate for 14 days.

You must wear a mask and sanitise your hands on arrival, before entering our reception area. We provide suitable hand gel outside and inside the reception area.

If you choose to travel and check-in you are certifying that you and your travel companions are fit and well and are not showing any signs of Coronavirus.

If during your stay you develop any Coronavirus symptoms, you must immediately notify Malting Farm management and return to your home address to self-isolate. No refunds will be due in these circumstances.

If you are not well enough to drive home, you must notify Malting Farm management and contact a health professional immediately for advice.

1. MAKING A BOOKING

You must be 18 years of age or over to book accommodation and stay at Malting Farm. The person making the booking will assume responsibility for your whole party and will procure that they comply with these Terms and Conditions. Any disputes or queries will be between you, as the accommodation booker, and us.

All bookings via our online reservation system are provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your arrival date. If your booking is less than 8 weeks from the date of your stay the full cost of your stay is required.

If the balance is not paid by the due date Malting Farm reserves the right to re-let your accommodation and retain the deposit.

The availability of luxury holiday cabins, treehouses and tents at Malting Farm is shown online. Malting Farm uses its reasonable endeavours to ensure that the dates the luxury holiday cabins, treehouses and tents are available are updated frequently but some errors may occur. In the unlikely event of a double booking following our issue of a Booking Confirmation we will notify you as soon as possible. In such instance, we reserve the right to cancel the Contract with you, without liability and will refund all monies received from you. When you submit a booking and payment via our online reservation system of a luxury log cabin or treehouse or a tent (the Booked Accommodation) you will be requested to read and accept these terms and conditions of booking (Terms and Conditions). These Terms and Conditions apply to any bookings made by you – you should print a copy of them or save them to your computer for future reference. Please read these Terms and Conditions carefully and make sure that you understand them before making a booking. If you refuse to accept these Terms and Conditions, you will not be able to make a booking with us.

Once you have made a booking, you will receive an automatically generated booking confirmation and payment summary via email to the email address you provided at the time of booking. This booking confirmation email (the Booking Confirmation) forms a legally binding contract between you and Malting Farm at the time the booking confirmation is sent by Malting Farm to you (which may be different to the time it is received by you) (the Contract).

The prices featured on our website (www.maltingfarm.co.uk) are not binding. We reserve the right to modify these prices at any time. The price stated on your Booking Confirmation email is binding.

Malting Farm reserves the right, at all times, without statement of reasons, to refuse or cancel a booking. Please see section 5 below for more details on Changes, Cancellations and Refunds.

The booking is granted by Malting Farm to you for the holiday period stated in the Booking Confirmation. It is not intended to create a relationship of Landlord and Tenant between Malting Farm and you. You are granted the right to occupy the Booked Accommodation for the holiday period specified in the Booking Confirmation only and have no right to remain in the Booked Accommodation after this time. You shall not be entitled to any statutory security of tenure.

Only persons named on the Booking Confirmation may stay at the Booked Accommodation. Visitors must be notified in advance to reception.

2. CANCELLATIONS

You have a right to cancel the Contract within 24 hours from the date of the Booking Confirmation (i.e. the date on which we e-mail you to confirm our acceptance of your booking), which is when the Contract between us is formed. This means that if during that period you change your mind or decide for any other reason that you do not want to keep continue with your booking, you can notify us of your decision to cancel the Contract and you will receive a full refund of all prior sums paid by you to us, including the non-refundable deposit. This right will not apply where you book accommodation within 14 days of the holiday start date and all monies paid shall be retained in accordance with clause 6 below.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at info@maltingfarm.co.uk or contact us by telephone on 07908 401111 or by post to Old Oaks Farm, Little Bentley, CO7 8SH. If you are e-mailing us or writing to us please include details of your booking to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day. If you cancel by telephone then your cancellation is effective from the date of your call.
If you cancel the booking, outside the 24 hour period mentioned at the start of this clause, and the 24 hour cancellation right applies to this booking (please see the first paragraph of this clause 2 above) then the terms set out in clause 6 will apply.

If you cancel the booking, outside the 14 day period mentioned at the start of this clause, then the terms set out in clause 6 will apply.

Malting Farm has the right to cancel the Contract immediately during the booking in the event that you cause damage to the Booked Accommodation or any other property on the Site or you cause nuisance to any third party. No refund will be due to you in these circumstances.

We do not provide cancellation insurance. It will be your responsibility to take out such insurance if required by you and we recommend that you do so.

The terms set out in this clause do not affect any statutory rights which you have as a consumer. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

3. DATA

Any data gathered during the course of this booking may be held only for the purposes of dealing with your booking. Please refer to our Privacy Policy for full details – this is available on our website (www.maltingfarm.co.uk) or by request.

4. ARRIVAL & DEPARTURE TIMES

Your accommodation will be ready by 4pm on the day of arrival, and must be vacated by 10am on the day of departure. All arrivals must be before 6pm, if you require a late check-in or are delayed, please contact Malting Farm atinfo@maltingfarm.co.uk. A late check-in fee of £10 will be payable for all arrivals after 6pm unless otherwise agreed by us and will be deducted from your payment card.

On your arrival to the Booked Accommodation, you are advised to check and report any shortcomings, damage or missing items immediately to reception so that the matter can be remedied. No claim can be considered for such matters not so notified and any damage or missing items will be deemed to have occurred during your period of occupation and you will be solely responsible for the rectification costs. All keys must be returned at the end of occupation of the Booked Accommodation on the holiday end date otherwise a £20 charge per key will be charged. This will be deducted from any damages deposit paid by you or alternatively where no damages deposit has been paid, from the card which you used to book the accommodation.

5. PRICES & PAYMENT

The price includes accommodation plus any additional extras chosen at the time of booking. We accept the following forms of payment: Stripe Credit or Debit Card Payment, Stripe is a third party secure payment processor and a deposit of 30% will be taken at the time of booking, the balance remaining will be debited from your credit or debit card approximately 8 weeks before your stay. By making a booking via our online system you are authorising Malting Farm to debit the credit or debit card provided to us in the booking form for the amount stated as being required at that date and for any subsequent payments due at any later dates.

If your card is due to expire ahead of your final payment being taken, please contact us to arrange alternative payment.

If the final payment is not paid by the due date, Malting Farm reserves the right to retain your deposit and re-let the accommodation (please see clause 6 below).

Bookings are deemed provisional until you receive the Booking Confirmation.

Any card details provided to us on a booking form will be destroyed within 20 working days of the end of your stay or the date the booking or Contract is cancelled by you or Malting Farm.

6. CHANGES, CANCELLATIONS & REFUNDS

If you need to change or cancel the Contract please contact us immediately viainfo@maltingfarm.co.uk or by phone on 07908 401111. Your ability to change or cancel the Contract is subject to the terms set out in these Terms and Conditions.

Once the Contract is formed any deposit you may have paid is non-refundable except as set out in these Terms and Conditions. Once full payment has been made, you will not qualify for a refund if you wish to cancel your booking (except as set out in this clause).

Should you wish to make a change to your confirmed booking, this is possible up to 8 weeks prior to your holiday start date. An administration fee of £50 is payable for any changes.

If you cancel within 8 weeks of your arrival date, we will endeavour to re-let your accommodation. If we are unable to do so, then regretfully we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your non-refundable deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance.

If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.

In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days. In unexceptional circumstances, and if cancelling your booking for reasons beyond our control, we would offer you alternative accommodation or an alternative date prior to issuing a refund.

If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.

For additional protection, we strongly recommend that you have appropriate holiday insurance cover in place or take out third party cancellation insurance. This insurance policy is inexpensive and can be obtained independently from most insurance brokers.

7. GUEST BEHAVIOUR & NOISE

It is important to us that all our guests enjoy a relaxing stay with us. Whilst we strongly encourage our guests to enjoy the open space and explore the meadow, we politely ask that you are respectful and understanding of other guests.

After 10pm, we politely request that the meadow and communal areas are kept clear and that noise in outside areas is kept to a respectful level.

In exceptional circumstances, we reserve the right to ask your party to leave your Booked Accommodation and Site if there is repeated noise after having received two warnings. As you will have breached the terms of your Contract with us, no refunds will be forthcoming.

8. CLEANING, DAMAGE & BREAKAGES

Please leave your accommodation tidy and in the same state of cleanliness and general order in which it was found. Please let us know if anything gets broken so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances, as we expect a fair degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to request payment to cover all damages incurred directly during your stay.

In some instances we may request the payment of a damages deposit. Where this is the case we will make it clear with your Booking that one is payable by you. The damages deposit will be payable with your final balance payment under clause 5. The damages deposit will be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party.

The balance of the damages deposit will be returned to you within 7 working days of your departure date. Where such costs exceed the damages deposit held by us, you agree to pay such excess to within 14 days of being notified to do so.

All cleaning, under normal circumstances is included as part of your stay. If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then Maltings Farm reserves the right to charge for this work at a rate of £15 per hour. Malting Farm reserves the right to invoice guests following their stay or where a damages deposit has been taken, this will be deducted from the damages deposit, prior to the return of the balance of it in accordance with this clause.

Guests will be charged for any item(s) that are removed or lost from the accommodation.

You will ensure that on leaving the Booked Accommodation at any time during your stay that all doors and windows are locked and secure.

9. NO DOGS & PETS

Unfortunately we are unable to accept pets as part of your stay and no pets are permitted on the Site or in the Booked Accommodation.

10. SMOKING

Smoking is not permitted in any cabin, treehouse or tent. We also ask that you do not smoke outside on any wooden decked areas or in the communal areas. Smoking is permitted away from the accommodation, but please extinguish cigarette butts fully in the sand buckets provided and dispose of them responsibly. They must not just be left on the ground.

11. CANDLES FIREWORKS & CHINESE LANTERNS

Due to the high fire risk associated with a wooden or canvas structure, the use of fireworks, sparklers and Chinese lanterns are not permitted in any of our accommodation or across the entire Site, at any time.

Candles, lanterns and tea lights are permitted in your Booked Accommodation but it is your responsibility to never leave them unattended at any time nor left lit overnight. Their use is at your own risk. Further the use of tea lights is only permitted in a fully enclosed lantern.

12. FIRE PIT & BBQ AREA

We provide designated BBQ and Fire pit areas with each of our cabins, bell tents and treehouses. We also have a purpose-built fire pit and seating area is provided for outdoor cooking and camp fires. Please keep camp fires to the designated fire pit area and do not light fires anywhere else on the Site.

Additional fire pit wood is available in the wood store and additional charcoal for the BBQ’s is available at additional cost from our shop. Please do not collect branches and twigs from the surrounding woodland (this is wildlife habitat).

Use of the fire pits, BBQ’s and log burners are at user’s own risk.

13. SERVICE UTILITIES & BREAKDOWNS

Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify Malting Farm management immediately viainfo@maltingfarm.co.uk or phone and we will aim to restore the service as quickly as possible.

However, should any utility service failure extend beyond a 12-hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.

In the unlikely event that there is a problem with the Booked Accommodation or any item contained within it please notify reception as soon as possible.

We will use every effort to ensure that any problems are fixed as soon as possible. Please do not attempt to effect repairs of any items yourself.

14. RECYCLING & THE ENVIRONMENT

We have provided a recycling bin for recyclable waste and ask that you recycle as much as possible. Welcome information in the accommodation will advise what is recyclable locally for your convenience and to reduce your stay’s impact on the environment.

We have a no littering policy at the Site. Please collect up all your rubbish and dispose of it responsibly in the bins provided.

15. HEALTH & SAFETY

Malting Farm is situated in a meadow on a working farm and comprises of various log cabins, tree houses and tents (the Site). We are surrounded by beautiful countryside, but we ask you to be aware of farm machinery and animals in the farmyard and adjacent fields around the Site. Guests are asked to ensure that children are supervised at all times and that they are not to play near the reservoir or stream (Holland Brook) without a supervising adult.

It is important that you read the health and safety notices in the Booked Accommodation and around the Site. Extra care should be taken of the instant boiling tap in the Booked Accommodation and with the outside hot tub. As mentioned above on the Site, there is a reservoir and river which represent potential hazards and you must ensure your children are supervised at all times near these areas and that you and any other adults in your party act responsibly in these areas. The Booked Accommodation is located on a working farm so care must be taken and guests must not free roam other than in the permitted areas. You must stick to the designated accommodation Site and to the designated footpaths. Access to the stables and livery yard, for example, is forbidden.

16. PERSONAL PROPERTY

Malting Farm will not be held responsible for any loss or damage to any property on the Malting Farm premises. Vehicles, accessories and contents are left at the owner’s risk. It is recommended that your holiday insurance covers loss or damage to personal effects.

Any personal property left at the Booked Accommodation will be given to a local charity shop or recycling centre unless you have proof of ownership and have made arrangements to collect the property from us.

You agree to notify reception if you find any items left in the Booked Accommodation by a previous occupier.

17. ACCESS, CARS & PARKING

Malting Farm has a narrow access track from the main road to the reception and car parking area. Please drive slowly and carefully on the track (maximum speed 5mph) and be considerate of others using the access.

18. BUILDING WORKS

Occasionally building or repair works are required on the Site but Malting Farm will endeavour to keep any disruption to a minimum.

19. ADVERTISING

We make every effort to ensure that the details contained on our website and in any advertising is accurate. You must check all material details about the accommodation you wish to book prior to booking. We will not accept any liability or responsibility for any inaccurate or misleading information or details given by us in relation to properties advertised on our website other that where we have been negligent.

20. OUR LIABILITY

Use of the Booked Accommodation and the Site is entirely at your risk. Save as set out in these Terms and Conditions, we shall have no liability for death or personal injury to any person staying at the Booked Accommodation or Site or for any loss or damage to your belongings, including but not limited to any vehicle and its contents, unless this results from our negligence or fraud.

If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

We only take bookings from consumers for domestic and private use. You agree not to use the Booked Accommodation for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Malting Farm does not in any way exclude or limit our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (v) defective products under the Consumer Protection Act 1987; and (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability for.

21. FORCE MAJEURE AND EXTREME WEATHER

Malting Farm holds no responsibility for guests who are unable to attend their booking due to extreme weather or traffic conditions (e.g. pandemics, snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach Malting Farm due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered.

Malting Farm accepts no liability for events prior to or during your stay beyond its control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of Malting Farm.

Please ensure you have full holiday/ travel insurance to cover such eventualities.

If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.

22. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We amend these Terms and Conditions from time to time. Please look at the bottom of this page to see when these Terms and Conditions were last updated and which terms were changed.

Every time you make a booking with us for accommodation at the Site, the Terms and Conditions in force at the time of your booking will apply to the Contract between you and us.

We may revise these Terms and Conditions as they apply to your booking from time to time to reflect any changes in relevant laws and regulatory requirements or in order to correct any errors or omissions subject to them being minor and not materially affecting the Contract.

If we have to revise these Terms and Conditions as they apply to your booking, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel in respect of the affected booking. If you opt to cancel, we will arrange a full refund of the price you have paid to us.

23. COMPLAINTS

We hope you have an enjoyable stay at the Booked Accommodation but if you do have a complaint it is essential that you report it immediately to either us so that we can do our best to resolve it. We cannot accept claims for compensation after your departure date as it is no longer possible to investigate the problem after that date and take remedial action.

24. OTHER IMPORTANT TERMS

Last updated: 14/05/2021 by LH @Malting Farm Ltd.